Cookie Policy

When you first visit the Facial Palsy UK website, you will be given the option to accept or reject non-essential cookies through our cookie banner. You can also change your cookie preferences at any time.

What is a cookie?

Cookies are small text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies help websites function properly, improve user experience, remember user preferences and provide information about how visitors use a website.

There are two main types of cookies:

• Session cookies – these are deleted when you close your browser.
• Persistent cookies – these remain on your device until they expire or are deleted.

How we use your information

Our Privacy Policy and Cookie Policy explain how we use any information collected from visitors to our website. This applies to:

• Visitors to our website
• People who use our services
• People who join our community
• People who subscribe to our newsletter
• People who request information or support from us

Visitors to our website

When someone visits the Facial Palsy UK website, we may collect information about how the website is used. This information helps us understand visitor behaviour, identify technical issues and improve the user experience.

Where possible, this information is collected in an aggregated and anonymised form and is not used to identify individuals.

If we do wish to collect personally identifiable information through our website, we will make this clear and explain how the information will be used.

Types of cookies

Under UK data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), cookies generally fall into the following categories:

Strictly necessary cookies

These cookies are essential for the operation, security and functionality of our website. They enable core features such as page navigation and access to secure areas of the website.

These cookies do not require consent.

Performance and Analytics cookies

These cookies help us understand how visitors use our website, such as which pages are visited most often and whether users experience any errors. The information collected is used to improve the performance and usability of the website.

These cookies will only be used where you have provided consent.

Functionality cookies

These cookies allow the website to remember choices you make, such as accessibility settings or other preferences, in order to provide enhanced functionality and a more personalised experience.

These cookies will only be used where you have provided consent.

Targeting or advertising cookies

These cookies may be used by us or third-party providers to help deliver relevant advertising and measure the effectiveness of campaigns.

These cookies collect information about browsing behaviour and may track your activity across websites.

These cookies will only be used where you have provided consent.

Third-party cookies

Some pages on the Facial Palsy UK website may contain content from third-party services such as YouTube, Facebook or other social media platforms. These services may place cookies on your device when you view or interact with their content.

We do not control the use of cookies by third-party websites and recommend reviewing their own privacy and cookie policies for further information.

Meta (Facebook) Pixel

We may use the Meta Pixel provided by Meta Platforms Ireland Ltd to help us understand the effectiveness of our Facebook and Instagram advertising and to help reach people who may be interested in our work.

The Meta Pixel may collect information about how visitors use our website and interact with our content. This information may be linked by Meta to your Facebook or Instagram account in accordance with Meta’s own privacy policies.

Meta Pixel cookies will only be placed on your device where you have provided consent.

Further information can be found in Meta’s Privacy Policy: Link to Meta Privacy Policy.

Managing cookies

You can manage or withdraw your cookie preferences at any time through our cookie settings tool on the website.

Most web browsers also allow you to control cookies through browser settings, including blocking or deleting cookies. Please note that disabling some cookies may affect the functionality of the website.

Further information about cookies can be found at: All About Cookies

Contact us

If you have any questions about our use of cookies, please contact:

Facial Palsy UK
Eventus
Sunderland Road
Market Deeping
Peterborough
PE6 8FD

Email: data@facialpalsy.org.uk.