Privacy Policy

We at Facial Palsy UK are committed to preserving your online safety by protecting your privacy at any time you visit or communicate with our site. Facial Palsy UK is dependent on the generosity of our supporters as well as the trust of the public. Our Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.

1. Collected Information

We may collect information when you communicate with our personnel or website, for example when you register for information, send an enquiry or make a donation to Facial Palsy UK. The personal information we collect might include your name, date of birth, email address, postal address, telephone or mobile number, bank account details/ credit or debit card details to process donations, and whether or not you are a tax payer so that we can claim gift aid. We may also collect health information if you tell us about your facial palsy experience or the experiences of a friend or relative. Data regarding your visits to our website and any resources used may be collected using cookies (see below).

We will only use your information within Facial Palsy UK for the purposes for which it was obtained.

These are some ways in which we may use your personal information:

  • To contact you about any content you provide, or in relation to any correspondence you have entered into with us.
  • For administration purposes.
  • To invite you to participate in surveys or research about facial palsy.
  • To provide you with information you have agreed to receive.
  • To block disruptive use if you post offensive or inappropriate content on our website.

2. Cookie Usage

Cookies are small pieces of data sent by us to your computer or other access device when you visit our website. Every time you go back to our website, your browser will send the cookie file back to our server, notifying our website of your previous activity. Cookies enable us to enhance user experience and improve our website.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you. Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. Please see our Cookie Policy for more information about use of cookies on this website.

3. Personal Data Storage

All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

However, you should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk.

4. Third Party Links

Third party links may be discovered on our site. These third party links have their own privacy policy, which you agree to when you click on the link. We are not responsible nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.

5. Information Accessibility

Under the Data Protection Act 1998, you have the right to request a copy of the personal information we hold about you. We will ask you to provide two pieces of approved identification, and pay a fee of £10 to cover our costs for processing your request and getting the data to you. Please address requests or any other question about this Privacy Policy to the Data Protection Coordinator, Facial Palsy UK, Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD.

6. Contacting Us

For any queries, requests, or comments you may have about our Privacy Policy, please contact the Data Protection Coordinator, Facial Palsy UK, Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD, or email

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Last reviewed: 27-11-2016    ||    Next review due: 27-11-2018